This SMS Alert is sent to a designated mobile number of any service desk person who is accountable for taking fast action on reporting of new service tickets.
On receipt of SMS, Ticket can be routed to most concern people for fast resolution of customer’s reported incident.
Moreover, Email is always sent to both customer & service desk person on the vent of each conversion from either side.
Message content which is to be sent –
“Hello, New incident Ticket has been registered on service desk, Kindly attend on priority”
Tags: Notifications & Alerts