SMS Alert on closure of Service Ticket to Customer’s registered mobile number

Team-Borg Suite
2017-12-08 19:20

Service ticket closure alert goes to customer’s registered mobile number to update that reported incident has been resolved successfully & Ticket has been closed. If incident still persists, Customer can reopen the closed ticket.

Message content which is to be sent –

“Hi, Ticket Id- XXXXXX has been processed for closure. Hope your incident has been solved- Demo India Pvt Ltd”

 

Tags: Notifications & Alerts
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